Last Updated: 6 October 2026
LifeSafari Market sells digital products as well as website-development and technical services. Because the nature of these products and services differs, refund eligibility depends on what was purchased.
1. Digital Products
Digital products may include:
- PHP scripts
- PHP modules
- WordPress plugins
- WooCommerce modules
- Payment gateway modules
- Themes
- Source code
- Digital files
- Documentation
- Software integrations
Because digital products can be delivered and downloaded electronically, refunds are generally not available after successful delivery/download where the product has been supplied as described and is functioning substantially as represented.
However, customers may contact us where:
- The delivered product is materially different from the product description
- A significant technical defect prevents the product from performing its advertised primary function
- The product cannot reasonably be fixed or a suitable replacement cannot be provided
- A duplicate payment was made
We may first attempt to resolve a legitimate technical problem through troubleshooting, correction or replacement.
2. Product Compatibility
Before purchasing, customers should check the product requirements, including where applicable:
- PHP version
- WordPress version
- WooCommerce version
- Hosting requirements
- Required extensions
- Third-party API requirements
Incompatibility caused by an unsupported server or software environment does not automatically qualify for a refund.
3. Website Development Services
For custom website development, refund eligibility depends on the stage of the project.
If development has not started, cancellation may be considered subject to any agreed terms.
Once substantial development work has started, refunds may be reduced or unavailable to the extent that work has already been performed.
Any project-specific payment and cancellation terms agreed in writing will take precedence over the general policy to the extent permitted by law.
4. Custom Development
Custom development, modifications and integrations are generally non-refundable once work has commenced because time and resources are allocated specifically to the customer’s project.
If a project cannot reasonably be completed for reasons attributable to LifeSafari Market, we may offer an appropriate remedy such as correction, replacement work or refund of an appropriate unused portion.
5. Payment Gateway Integration
Payment gateway integration services do not guarantee approval by the payment provider.
If a customer’s payment gateway application, KYC, merchant account or API access is rejected or suspended by the gateway provider, this does not automatically create a right to a refund for development work already completed.
6. Duplicate or Failed Payments
If a payment is duplicated or money is debited but the corresponding order is not created, please contact us with the transaction/reference details.
We will investigate the transaction and, where appropriate, process the applicable refund.
7. Refund Method
Approved refunds will normally be processed through the original payment method or another appropriate method permitted by the payment provider.
Processing time may depend on the payment gateway or financial institution.
8. How to Request a Refund
Email:
Please provide:
- Name
- Order number
- Email used for purchase
- Product/service purchased
- Payment reference, if available
- Reason for the request
- Relevant screenshots or technical information where applicable
9. No Waiver of Legal Rights
Nothing in this policy is intended to remove or restrict any consumer right or remedy that cannot lawfully be excluded.